Invo Text is a dynamic two-way text messaging solution for banks and credit unions that seamlessly connects customers to their financial institutions.
SPRINGFIELD, MISSOURI, USA, October 14, 2022 /EINPresswire.com/ — Invo Solutionsthe nation’s leading video banking provider, officially launches a two-way text platform for banks and credit unions from November 1. Interested financial institutions can immediately schedule a free demo of the new Invo Text platform.
“Expanding the Invo ecosystem with texting functionality was a logical extension of our growing communications platform,” said Invo President and COO Jake Martin. “Having a centralized hub for all possible customer interactions allows financial institutions to become more effective as financial partners and allows customers to have their needs met in a more personal and efficient way.”
Text messages have an open rate of 98% compared to only 23% for emails in the financial sector, while the average response time for text messages is 90 seconds compared to 90 minutes for emails.
“Text has become a way of life for all of us. Funding partners need the right tools to support this,” continues Martin. “Invo Text brings a powerful yet easy to use messaging solution for banks and credit unions of all sizes.”
Invo Text is a compliant and secure platform designed to transition customers to more secure live channels, such as video or chat, without the wait. In these live interactions, customers can perform most tasks that they would normally do in person, via email, or over the phone.
“With SMS, we continue to build a communications suite for all channels, both in-branch and digital,” Martin said, noting a shortened implementation process. “We want to make implementation as easy as possible, for those switching from other text solutions and those launching text for the first time. Our goal is to see financial institutions live in less than 30 days.
Financial institutions can also combine Invo Text with free web video banking for a year through Invo’s free trial program which runs until the end of this year. To sign up for a free demo, please visit invosolutions.com/text.
About Invo Solutions: Invo Solutions was founded in 2012 to develop the industry’s first video banking experience. Their staff combined over 75 years of experience and founded Invo within a financial institution to solve a unique problem in the industry. The customer engagement platform created by Invo Solutions continues to bridge the gap between physical and digital channels, creating even more ways for customers to reach their financial institutions.
Invo Text: Transparent customer service for the future